Frequently Asked Questions

Lumpaxwallet is a hardware device designed to securely store private keys for cryptocurrencies. It does not offer exchange, trading, or custodial services.

Our device provides military-grade encryption and offline storage to protect your digital assets from online threats.

Lumpaxwallet works by storing your private keys in a secure, offline environment. Here's how:

• Your private keys are generated and stored on the device
• Keys never leave the device or connect to the internet
• Transactions are signed within the device
• Only signed transactions are transmitted, never your keys

This approach ensures your keys remain completely secure from online attacks.

Lumpaxwallet supports multiple major cryptocurrencies for private key storage, including:

• Bitcoin (BTC)
• Ethereum (ETH)
• Litecoin (LTC)
• And many other major cryptocurrencies

We regularly update our firmware to add support for new cryptocurrencies.

Yes, your cryptocurrency private keys are extremely safe with Lumpaxwallet. Here's why:

• Offline Storage: Your keys are stored offline, immune to online attacks
• Military-grade Encryption: We use advanced encryption standards
• Tamper-resistant Hardware: Physical security measures protect against tampering
• Non-custodial: Only you have access to your private keys

If you lose your device, your funds remain safe. During setup, you'll receive a recovery seed phrase (12-24 words) that can restore your wallet on a new device.

Important steps:

• Store your recovery phrase in a secure location
• Never share your recovery phrase with anyone
• Consider using multiple secure backup locations
• Purchase a replacement device and restore using your seed phrase

Lumpaxwallet is designed with multiple layers of security to prevent hacking:

• Private keys never leave the device
• No internet connectivity means no remote attacks
• Secure element chip protects against physical attacks
• PIN protection prevents unauthorized access
• Anti-tampering mechanisms detect physical intrusion

While no system is 100% hack-proof, Lumpaxwallet provides the highest level of security available for private key storage.

Setting up your Lumpaxwallet is simple and takes about 10 minutes:

1. Unbox your device and connect it to power
2. Follow the on-screen setup wizard
3. Create a strong PIN code
4. Write down your recovery seed phrase
5. Verify your seed phrase
6. Your wallet is ready to use!

Detailed instructions are included with your device.

You'll need to download the Lumpaxwallet companion app to manage your device. The app is available for:

• Windows (10 and above)
• macOS (10.14 and above)
• Linux (Ubuntu, Debian, Fedora)
• Android and iOS mobile apps

The app is free and can be downloaded from our official website after purchase.

We ship worldwide from our secure facility in New York, USA. Shipping options include:

• Standard Shipping: 5-7 business days ($9.99)
• Express Shipping: 2-3 business days ($19.99)
• Overnight Shipping: Next business day ($39.99)

All orders include tracking and insurance.

We offer a 30-day return policy for unopened devices. For security reasons, we cannot accept returns of opened devices unless they are defective.

Return conditions:

• Device must be unopened and in original packaging
• Return shipping costs are customer's responsibility
• Defective devices are covered under warranty
• Refunds processed within 5-7 business days